FAQ

Q: How far into my pregnancy until I can use BabySonar?

A: BabySonar is intended to work after 12 weeks of your pregnancy.

Q: What if my product arrived damaged?

A: Please contact us at info@babysonar.com immediately so we can make it right. We will refund or exchange your order based on the decision made.

Q: How long do you take to despatch an order?

A: Generally, we will despatch your order the other day since the date you placed the order. However, we may need to wait for 1 or 2 weeks for the stock at times. Depending on the product.

 

Q: Do you guarantee delivery time?

A: Because the post office handles your shipment, we cannot guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive.

 

Q: Is there any hidden charges to my order?

A: Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of the currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but it's only less than 0.5% of the total price.

 

Q: What if my order delivery was delayed?

A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. 

 

Kind Regards